Refund Policy

Eligibility for Refunds

• Refunds are available under the following conditions:

  • Damaged or defective goods upon delivery.

  • Non-delivery of shipment beyond [Insert Number] days past the estimated delivery date.

  • Cancellations made prior to shipment.

Refund Process

• To request a refund, please contact our customer service team at [Insert Contact Information] with the following details:

  • Order number.

  • Proof of purchase.

  • Photographic evidence (if applicable).

• Refund requests must be submitted within [Insert Timeframe, e.g., 30 days] of delivery.

Processing Refunds

• Approved refunds will be processed within [Insert Timeframe, e.g., 7-10 business days].

• Refunds will be issued to the original payment method.

Non-Refundable Items

• Shipping fees (except in cases of carrier error or non-delivery).

• Custom or personalized items, unless damaged or defective.

Exchanges

• We offer exchanges for damaged or defective items. Please contact us to initiate an exchange within 20 days] of delivery.

Contact Us

For any questions or concerns regarding our refund and shipping policy, please contact us:

Evergreen Shipping Company
Email: infos@evergreen.org]
Phone: [Insert Phone Number]
Address: [Insert Company Address]

We value your business and aim to resolve all issues promptly and fairly. Thank you for choosing Evergreen Shipping Company!

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